Frequently Asked Questions

We are located 1.6 miles from downtown Tampa.  The historic TECO streetcar is complimentary and runs continuously between Tampa and Ybor City with stops at the Florida Aquarium, Sparkman Wharf, Amalie Arena, Tampa Convention Center, and the Financial District.

Smoking, including vaping and electronic cigarettes, is only permitted outside the hotel in designated areas on 7th Avenue. You can also smoke in our courtyard with provided ashtrays.  Smoking is not permitted inside Hotel Haya, which includes the pool deck and on guest room private balconies.

Yes. We would be happy to receive up to five packages complimentary for each room reserved. Please ensure the guest’s name is listed on the package. For information on shipping more than five packages or for any additional questions, please call or text guest services at 813-462-9515.

Guests are invited to check-in at 4 p.m. Check-out is at noon.

Please call the hotel to see about early check-in. Early check-in may be available depending on room occupancy and will be done on a first-come, first-served basis. Early check-in is never guaranteed.

Yes! Head to the front desk and we’d be happy to store your luggage before check-in or after check-out at no charge.

The primary guest must be at least 21 years old and a government issued photo ID must be shown at time of check-in.

A government issued photo ID and credit card is required for all arriving reservations. Please note a hold will be placed on the card upon check in for the total amount of room, tax and anticipated incidentals (an additional $100 per day).

If you will be arriving after midnight, please contact the Hotel directly at 813-462-9515, so we can make a note on your reservation and plan for your late arrival.
Guaranteed reservations are held until 2:00 AM the following day.

• If you fail to arrive before this time, your reservation will be cancelled and you will be charged a No-Show Fee.
• The amount of the No-Show Fee is a penalty of one night’s room and tax

Please contact the hotel for changes to your reservation. Changes can be made more than 48 hours prior to your arrival and are subject to availability and any rate difference may apply. Exceptions include non-refundable reservations booked under Advance Purchase offers where a deposit was taken.

Reservations booked with a flexible cancellation policy can be cancelled with no penalty more than 48 hours prior to arrival, 4:00 PM local hotel time. Any cancellations within 48 hours of arrival are subject to 1 night(s) room and tax penalty charge. Exceptions include non-refundable reservations booked under Advance Purchase offer where a deposit was taken.

While the hotel does not provide airport transportation services, convenient rideshare services such as Lyft and Uber, taxi services, or the Metro Transit Light Rail are all options for our guests to arrive or depart safely.

he hotel provides 24/7 valet-only service to all guests, located at our main entrance on 14^th Street (N Avenida Republica de Cuba). Overnight valet parking is available at a rate of $35 per night with unlimited in-and-out privileges. Please contact us at [email protected] for other public options near the hotel.

Yes! The concierge is located in the lobby and is ready to assist with recommendations and special requests. Guests can also press Service on their room phone.

Our Fitness Center is located on the first floor. Guests have 24-hour access to the Fitness Center.

The pool is open from dawn to dusk.

Yes, wifi is complimentary and available throughout the hotel.

Yes, each guestroom has a hairdryer as part of our in-room amenities along with Grown Alchemist skin and hair care.

Yes. To request a crib or rollaway bed, press Service on your room phone.

Yes, guestrooms do have refrigerators.

Yes, simply press Service on your room phone.

Our spaces feature ADA amenities including:

• Public spaces: registration desk pathway, service animals are welcome, elevators, accessible guest rooms with 32″ wide doorways, accessible route from public entrance to accessible guest rooms
• Guestrooms: alarm clock telephone rings, deadbolt locks lowered, door night guards lowered, doors with lever handles, electrical outlets lowered, hearing accessible rooms and/or kits, accessible vanities, viewports lowered, convenience power at bedside, wireless charging pad at nightstand
• Bathrooms: bathroom grab bars, roll-in shower, adjustable shower wand, toilet seat at wheelchair height

For a full list of ADA amenities, please visit the front desk or call us at (813) 462-9515.

Guest room rates will be subject to a non-commissionable Destination Amenity Fee in the amount of $20 + tax per room, per night.  This fee covers several amenities including a $10 F&B credit to redeem on property, two bottles of water, high speed wireless internet access throughout the property, unlimited local calls,  24-hour fitness center access , priority access to all Lifestyle events on property, priority reservations to F&B outlets, suncare products by the pool and a morning coffee station.

Serving Lunch
Tuesday – Friday
11am – 3pm

Serving Dinner
Tuesday–Saturday
5pm–10pm (Sunday Bar service 3pm-10pm)

Late Night Bar Bites & Drinks
Weekdays until 11pm and Fridays & Saturdays until midnight

Brunch Service
Saturday & Sunday
10am – 3pm

The café is open daily for breakfast and lunch from 7am to 4pm.

Yes! Your pets are welcome at the hotel. No more than two pets are allowed per guest room.

A $75.00 fee per pet is required at check-in. This allows us to thoroughly clean and sanitize the room after your departure. No more than two pets are allowed per guest room.

We have treats, beds and bowls waiting for your four-legged friends. Subject to availability.

Yes! Hotel Haya is a stylish, welcoming venue for your celebration. Learn more about weddings with us here.

Hotel Haya has three unique event spaces, perfect for corporate or social events of all sizes. Learn more about each here.

You can begin the process of booking your event at Hotel Haya here.

Learn more about group rates at Hotel Haya here.